Help Center - Business Emedia

How do I list my business/service on Business Emedia?

It’s easy to list your business/Service on Business Emedia and it means you will have more potential clients to you,more reviews and their experiences to share in a wider community.

◊Step1:
Click “List your business/service>>>” on the page top right next to “Join Now “
or find it at the page bottom below Business Emedia logo.

Registration:

If you are service/product provider, you need join as a provider.Click ” Join Now” – choose ” Company/Professional” – then click Register As Business or Register As Professional ” under Company/Professional item.Then fill in other blank about registration form required to submit.

Kindly remind that there is a verification/activation process at backstage. Then you could edit your profile with basic information such as your introduction, website address, contact details etc to be presented on. If you need other more features/functions such as article, video link, team members on etc., , please check the ” Listing Your Business” package. If your account is still not activated after 1-2 days, please contact your account manager or contact through “Contact Us” published on Business Emedia.

◊Step2:
Order one of listing packages which suits you.

Kindly note that you need register and login then click “upgrade package” in your account to choose one package which suits you.

The order of package: If you are professional/individual and only want to join and present yourself, you could choose package marked at end as ” for professional/individual“; If you want to join and present as business/company/organization, you need choose to order the package marked at end as “ for business/company/organization“.

◊Step3:
Login to your dashboard by username and password to edit your page on Business Emedia after you pay.

Kind note: If you are outstanding entity,/professional, or are invited/recommended and only need basic features/functions to present your simple introduction, company name, website, contact details,address etc., , you need not to buy a package for extra function such as article publishing, team members on, featured listing which can help bit for your business ahead priority on the page to show than other huge general listing.

◊Step4:

Journey your package features/functions as following:

Edit your introduction;

Add your business name, email, telephone, website;

Invite your team members of your organization which is feature under Company/Business/organization package but not for individual features package;

Publish your professional articles related business/industry/professional insight, information, knowledge;

Link your videos and other more features which your package including on your business page to receive customers’ enquiries;

Edit your advertisements related to you/your business/your organization;

Turn on/turn off your livechat situation on the right side around you profile photo as “online, offline, away”

Control your “Privacy Setting” which is for you to “enable” and “disable” the features/functions which you would like or would not like to be public,such as “contact form”;

And other more features/functions to journey based your package order;

◊Step5:
Access and update your business information at any time through your dashboard.

◊Step6:
Manage your online reputation through reviews when customers share their feedback.

Why it can’t show my logo/picture or profile banner photo fully when I upload my logo/picture to the profile?

The profile photo and banner photo require sizes with:
Profile Picture 370×270
Banner: 1920 x 500
*There is no option to crop the images

What is the profile page design feature in the package?

The profile page design feature in the Package which means that :

1.You could choose any one of the four styles for your page layout presentation on the top listed after you click the ” profile page design ” at your account .

2.You can point and press any one item under ” Sort Page Elements” to drag and drop it before or after other item/elements, then your page will be displayed the segments order by your adjustment here.

It’s easy to adjust your page style and segment order through our options to you under Diamond Package.

What does it mean for "Team Option" and how to set it up at your account?

Team option is for Business/company/organization providers to invite their key team members separately to form a team presentation space where the potential clients can chat or contact with the team members.

Steps to set up the team:

Provider’s main account admin clicks the “Team Option” and only need to write down the invitee’s email on the top right box then submit it.
Invitee will receive an authentication link in his/her email after admin of provider’s main account submits invitee’s email as invitation.
Invitee chooses to register him/her as a “Professional” or “Business” under “Company/Professional” Register as Service Provider.

Kindly remind: To be presented under team of your provider/inviter’s page, invitee must choose to register him/her as a “Professional” or “Business” under “Company/Professional” Register as Service Provider through the authentication link.

Invitee starts to fill in the registration form for basic information such as name to register.
Invitee can login after the verification about registration.
Invitee edit his/her simple profile with contact form etc., for potential clients’ contact, and feel free to join the community forum/Q&A/chat.
Kindly remind that welcome to read the Terms & Conditions, Privacy and other rules information at the bottom of website page with us together to maintain an environment with a good quality.

The "Privacy Setting" for you to enable and disable the features/functions to be public or not.

The “Enable” and “Disable” option are fully decided by you under the “Privacy Setting” in your account such as: Contact Form, Show Your Article, Show Profile share, Show Qualification\Awards \ etc., .

When you enable the “Contact Form”, there is email notification with content which is generated by the person who fills in the “Contact Form” to you. The notification email is from Business Emedia’s email box but all the contents are generated by other person who fills the” Contact Form “on your page which you set as “enable” under “Privacy Setting” in your account.

We use our reasonable endeavors to minimize viruses, malware and bugs from infiltrating the Website, however, due to the nature of the internet, the Website may be affected by viruses, malware or bugs from time to time. You must take your own precautions to ensure that the process which you employ for accessing the Website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of the Website or any linked.

Please carefully read “Terms & Conditions” “Privacy” and other rules on this platform. We work together to maintain a good quality environment !

How to manage the "contact form" and the contents when potential clients submit the contact form to us?

The contents will go to your email which you registered on Business Emedia after clients fill in the “contact form” on your page.

We wish all the people are friendly, good moral/manner, and obey law .

Please be aware that the ” Contact Form” is public for potential clients contact. If you find unfriendly advertisements or malicious messages, please disable the ” contact form” feature/function at your ” Privacy Setting” of your dashboard.

Article editing, uploading, submission under “Manage Article” of your account: why my Article doesn’t come up under my main page or on Business Emedia after editing and submission and why can’t be edited it after submission?

Usually it will be within 24 hours for a verification from backstage after your submission. You could see it in the front of page and edit it at your account/dashboard again after verification.

Please contact your account manager, if it still doesn’t work after 1 or 2 days.

Update Ads steps:

> Click “Manage Article”- “Add New Article” at your account/dashboard, then follow the sample to edit and upload> then submit it.

>Click “Article listing” to show the Article published by you.

Ads editing, uploading, submission under “ Manage Ads” of your account: why my Ads don’t come up under my main page or on Business Emedia after editing and submission and why can’t be edited it after submission?

Usually it will take 24 hours for a verification from backstage after your submission. You could see it in the front of page and edit it at your account/dashboard again after verification.

Please contact your account manager, if it still doesn’t work after 1 or 2 days.

Update Ads steps:

> Click “Manage Ads”- “Create New ADs” at your account/dashboard, then follow the sample to edit and upload> then submit it.

>Click “Ads listing” to show the Ads listed by you.

>Click “Favorite Ads” are the Ads those you liked/ marked/collected as favorite “pink heart” at their pages on Business Emedia Platform.

Since we have space or ADS feature from package, can I help someone else to post contents or ADS on Business Emedia?

The answer is: No
Please also be aware of the feature for ” ADS” from package

The ADS feature from package which is only for you to post your own content or anything which you would like to promote.

Be sure that ADS are only for your own entity not post any content/anything for someone else .

It will be deleted with no any notification if the contents once found break the rules.

Need all of us work together to follow the rules and maintain a quality environment.

Please read all the ” Privacy” ,”Terms & Conditions” and other rules carefully !

Where to update my basic information such as telephone number, website etc., ?

Register and Login your account; Click “Profile Settings” to fill the information and make sure to click “Update Now “after each filling. Kind note: some extra functions such as articles publishing need purchase features package.

What do they mean for "Insurance Fields" features from package?

For ” Insurance Fields”: it means that, there is a specific space for you to mark if your organization has the ” Insurance” option.

Community private Chat/Message feature/function

The community private Chat/Message feature/function among fellows could only be viewed and be active after login.

Chat:How can I initial/start to enquiry/chat with someone in the community?

Click “In Box” at your account/dashboard:
1. Through “Send Message” of entity’s contact details on the page, you will see message from “In Box” at your account/dashboard once they get back to you. Then click it to see message history and chat window to start chat. Or search it through the bar at your account/dashboard by name of company, organization, or professional to find and start chat.
2. Through the “In Box”, you could see the contact listings which chatted or texted to you. Click any chat listing to start chat or see the latest chat history.
3. Please be aware that this feature is only to improve the contact effectiveness of business related. The chat must be based to obey the law, mora, ethics etc.,. please read the “Terms & Conditions”, Disclaimer”, “Privacy” and other more rules carefully to start it.

How to upload video/audio for my busines page?

Register and Login your account; Click “Profile Settings” then all the way down you can find a bar under Audio/Video , paste your audio/video link in which your audio/video are hosted. Please make sure to click “Update Now “after your work.

Kind note: Audio/Video, and other functions such as articles publishing need purchase features package.

Where to set up your online status which shows online, offline, busy, away or hide status?

Click the “circle icon “ at the right bottom of your profile photo to select which sign to present for your status

What does the Languages option for at your dashboard/account ?

The ‘language’ option means that the services/speaking languages which your team could provide. The language at your dashboard to show, it does not mean that you can translate your content to different languages.

What should I do if there are more categories for my business or no specific category option for me to choose when I register?

Choose one category for your business/Service which expresses you the most.
Or you could contact us by filing the contact form in detail if your category is not on the listing, our support team will get back to you ASAP.

What does the “ Featured Listing” in the pacakge means?

For the ” Featured Listing ” : there is a clear “Featured” word icon which is close to your business name on the page and it would be listed or showed ahead than others who has no ” Featured Listing”.

What does the “ Favourites Listings” in the pacakge mean?

There is a heart image on your banner for other people to add as favourite to be more outstanding than others. There will be a red heart marked on you banner and you also will be listed under “Favourites Listings” category at their dashboard after someone add you as favourite.
You also have the right/function to add someone else for your favourite and you can see all the listings for your Favourites under the category of “Favourites Listings”.

My business name or address change has been declined when I update it. What should I do now

When you request to update your business or address but it shows to decline. It means that the system is not able to verify that your business is operating under the name or address which you gave. Or you could contact us by filing the contact form in detail, our support team will get back to you ASAP. And make sure one of the following documents are attached:
1)A utility bill not older than 3 months to show your business name or address
2)A letter from ASIC or from the Business Registry Organization
(Kind note: To verify that is you, the support team might contact you through your business email on us for example thomas@yourbusinessdomain.com.au or the email which you registered on Business Emedia )

Why reviews are important and how to handle the negative reviews tips?

Review plays a key role to ensure your listing higher and it is today’s word of mouth. But it does exist the negative reviews and we all understand that it is impossible for any business to keep all customers happy sometimes.

There are some positive tips to deal with negative reviews or comments:

Friendly add your objective explanation under negative reviews or offer a reasonable solution for a better situation.
Invite more customers’ reviews from their positive experiences which are very powerful to prove your excellent products or services.

Dose Business Emedia manage reviews, ratings and comments?

Yes, we check reviews,comments,rating and other content on Business Emedia regularly to make sure it meets the strict guidelines under rules such as honest, objective, fair, real experience to express. Once the fake or offensive content is found, we will remove it immediately and the person who published the offensive or fake content might be removed out.
Welcome to report us any content which breaks the rules.

Why does it not show up on Business Emedia by searching the result after I registered/listed my business?

If you just added your business/Service on Business Emedia, please allow 24-48hours for your business to start appearing on Business Emedia. If there is still no appearing after 24-48 hours, feel free to contact us by filing the contact form in detail, our support team will get back to you ASAP.

(Kind note: To verify that is you, the support team might contact you through your business email on us for example thomas@yourbusinessdomain.com.au or the email which you registered on Business Emedia )

The email address which I registered is no longer active/ need change to new email address for my business to login cz a person who managed my listing has left this business, how can I gain access?

You should be able to login by using original inactive email address and password. You can update your new email and password in the setting section at dashboard. If you forget or don’t know password under the inactive email address, you could contact us by filing the contact form in detail, our support team will get back to you ASAP

Provide us one of following document to verify that is you:
1)A utility bill not older than 3 months to show you or your business name or address
2)A letter from ASIC or from the Business Registry Organization about your business

Can’t access dashboard, forget email address for login, how can I do?

You could contact us by filing the contact form in detail, our support team will get back to you ASAP. And make sure one of the following documents are attached:
1)A utility bill not older than 3 months to show your business name or address
2)A letter from ASIC or from the Business Registry Organization
(Kind note: To verify that is you, the support team might contact you through your business email on us for example thomas@yourbusinessdomain.com.au or the email which you registered on Business Emedia )

How can I cancel the subscription?

Please contact your account manager for further help and kindly note that it might be fee to apply (based the subscription situation or fee which has cost).
The information above is only for customers who already paid the subscription.

If I don’t find or haven’t receive an invoice, how to get a copy?

You could contact us by filing the contact form in detail, our support team will get back to you ASAP.
(Kind note: To verify that is you, the support team might contact you through your business email on us for example thomas@yourbusinessdomain.com.au or the email which you registered on Business Emedia )

What will happen to the days left if we renew a package before the expiration for current package?

After you renew, the days left from previous package will be added up to the new package.
For example, if you subscribe to renew current package and the package will expire in next 10 days:
Current package remaining days: 10
New package total days: 280
New package would become total 290 days from 280 + 10

What will it happen if I as a provider/professional don’t renew the package features?

No worries at all, if you no need all the features on the package, you needn’t renew it. The basic functions such as your simple introduction, website, contact details etc., are still there. And all the articles which you posted before will display but you will not be able to add more publishing contents and all the features of package will not be active from your dashboard.

What does it mean for the number of photos about profile/logo and banner?

The number of photos for profile/logo and banner on the package means you could upload the photo/logo within the number marked on the package to your account space to be stored. It will be very clear before you once you log on to your account where it is purchased the package included the feature.

What does it mean for the promotion on the package? And how to promote it or what does it look like?

The promotion on the package means you could promote the important and key products or services on Business Emedia through your account.You could see the “Manage Promotions” in your account purchased the feature once you log on. And there is model to guide you for a filling. What does it look like? You also can refer the sample from other fellows on Business Emedia through “ Promotion” of menu or find some clues on Business Emedia platform.

Our Friendly Links

Feel free to contact us for your outstanding organization/company/brand/logo to be presented here !